Terms & Cancellation Policy

Travel Agency Registration and Terms

Terms

1.Our company shall be liable for any damages incurred by the customer due to willful misconduct or negligence by our company or our booking agents in the fulfillment of the travel contract. However, this liability applies only if the customer notifies us within two years from the day following the occurrence of the damage.

2.Our company shall not be liable for any damages incurred by the customer due to the following reasons. However, this does not apply if willful misconduct or negligence by our company or our booking agents is proven.

  • Natural disasters, war, riots, or any travel schedule changes or cancellations resulting from these events.
  • Accidents or fires involving transportation or accommodation providers.
  • Suspension of services by transportation or accommodation providers, or any resulting travel schedule changes or cancellations.
  • Travel schedule changes or cancellations due to orders from public authorities.
  • Accidents occurring during free activities.
  • Food poisoning.
  • Theft.
  • Delays, interruptions, schedule changes, or route changes by transportation providers, or any resulting travel schedule changes or reductions in time spent at destinations.

3.Furthermore, regardless of the above liability provisions, we shall compensate for damages related to baggage only if notified within 14 days from the day following the occurrence of the damage. Compensation shall be limited to a maximum of 150,000 yen per customer, except in cases of willful misconduct or gross negligence by our company.

4.Our company shall not be held responsible under Clause 1 if the customer does not agree to the following conditions:

  • The customer acknowledges that bicycles have safety limits and may pose risks in unforeseen circumstances or improper use.
  • The customer understands that the bicycles provided by our company do not fully guarantee safety.
  • If the customer loses or has their rented bicycle or other equipment stolen and is unable to return it, they must pay the full replacement cost.
  • The customer agrees to be covered by “Bicycle Liability Insurance” or a “Leisure Insurance” plan available on a daily basis.
  • The customer agrees to follow the guide’s instructions during the tour.
  • The customer agrees to strictly adhere to traffic rules and ride safely.
  • The customer acknowledges that they are responsible for any accidents, collisions, injuries, or damages incurred during the bicycle tour.
  • The customer shall not hold the company responsible for any accident, injury, or damage, nor shall they make any claims for liability or compensation against the company.
  • The customer acknowledges that the event may be canceled due to weather, traffic conditions, force majeure, or other unforeseen circumstances.
  • The customer agrees that no objections or claims shall be made against our company or the event organizers regarding event cancellations.

Cancellation Policy

By booking a tour, you agree to the following terms and conditions.

1. Changes and Cancellations of Tours

If you are unable to participate in the tour due to unavoidable reasons, please contact us in advance.
You may reschedule or cancel the tour, but cancellations will be subject to the following conditions:

Conditions:

For One-Day Tours

Cancellation Fees:

  1. After 5:00 PM the day before the tour or no-show on the day → 100% of the tour fee
  2. After 5:00 PM, 7 days before the tour → 50% of the tour fee
  3. Up to 5:00 PM, 14 days before the tour → No cancellation fee

For Multi-Day Tours

  1. Within 30 days of the tour → 100% of the tour fee
  2. From 120 days to 30 days before the tour → 50% of the tour fee
  3. Up to 120 days before the tour → No cancellation fee

2. Cancellation Due to Weather Conditions

  • The cycling tour will proceed in light rain.
  • If rainfall exceeds a certain amount, the tour may be changed to a walking tour or another alternative activity.
  • If a tour is canceled due to a typhoon or natural disaster, we will notify you by 5:00 PM the day before and provide a full refund.
  • If the tour is canceled on the day due to sudden weather changes, refunds will not be issued.

3. Refunds for Prepaid Tours

  • If you cancel a prepaid tour, refunds will be processed according to the cancellation policy.
  • If the tour was paid for by credit card, the refund will be issued to the same credit card.
  • Depending on the credit card billing cycle, the processing month for the refund may vary.
  • If a cancellation fee applies, the initial payment will be canceled, and a new charge will be processed for the cancellation fee.

4. Refunds Before the Billing Date

  • If a refund is processed before the credit card billing date, the difference will be refunded through your credit card company.
  • Depending on the credit card company’s billing cycle, the refund may be issued after the tour fee has been charged.

5. Refunds After the Billing Date

  • If the billing has already been processed, the full amount will be charged first, and the refund for the difference will be credited back later by your credit card company.
  • Depending on the credit card company’s billing cycle, the refund process may take one to two months.

6. Contact Information

If you have any questions, please feel free to contact us:

RIDAS Co., Ltd.
Tel: +81-77-507-5575 (Office Hours: 9:00 AM – 6:00 PM)
Email: customer@ridas.co.jp